Terms of service
TERMS & CONDITIONS
Effective Date:
26 August 2026
Last Updated:
26 August 2026
Welcome to Sobagu.
These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Sobagu website, sobagu.com (“Website”), and your purchase of Sobagu products through the Website.
The Website and online store are operated by:
Legal/Trade Name: SSP Consumers
Brand Name: Sobagu
Country of Operation: India
By accessing, browsing or using this Website, or placing an order through the Website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, and Cancellation & Refund Policy.
If you do not agree with these Terms, please do not use the Website or place an order.
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1. ABOUT SOBAGU
Sobagu is a skincare and personal-care brand operated by SSP Consumers.
Our Website allows customers to browse, purchase and learn about Sobagu products.
References to “Sobagu”, “we”, “us”, “our” or “the Company” in these Terms refer to SSP Consumers, operating under the brand name Sobagu.
References to “you”, “your”, “customer” or “user” refer to any person who accesses the Website or purchases products from us.
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2. ELIGIBILITY TO USE THE WEBSITE
By using this Website, you represent that:
* The information you provide is accurate and complete.
* You are legally capable of entering into a binding transaction under applicable law.
* You will use the Website only for lawful purposes.
* You will not use the Website for fraudulent, abusive or unlawful activities.
* You will comply with these Terms and all applicable laws.
If you are using the Website on behalf of another person or organisation, you represent that you are authorised to do so.
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3. WEBSITE CONTENT
We make reasonable efforts to ensure that information displayed on our Website is accurate and up to date.
However, product information, images, descriptions, availability, pricing and other Website content may occasionally contain errors or require updates.
We reserve the right to:
* Correct errors
* Update information
* Change product descriptions
* Modify prices
* Change product availability
* Update photographs
* Correct typographical errors
* Modify or discontinue products
We may make such changes without prior notice where permitted by applicable law.
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4. PRODUCT INFORMATION
We make reasonable efforts to display our products as accurately as possible.
Product photographs are provided for illustrative and product-identification purposes.
Actual product appearance, colour, packaging or other visual characteristics may vary slightly because of:
* Screen/device settings
* Photography and lighting
* Manufacturing or packaging updates
* Batch-to-batch variations
* Changes permitted within applicable product specifications
Such variations do not necessarily indicate a defective product.
Product descriptions, ingredients, directions for use and precautions displayed on the Website should be read together with the information provided on the actual product packaging.
In the event of any discrepancy between Website information and legally required product-label information, the applicable product packaging and legally required information should be followed.
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5. SKINCARE PRODUCT DISCLAIMER
Sobagu products are intended for cosmetic and personal-care use as described on the product packaging and Website.
Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition unless expressly permitted and supported by applicable law.
Individual skin responses may vary.
A product that works well for one person may not produce the same result for another person.
We do not guarantee a particular cosmetic result, including a specific degree of:
* Brightening
* Pigmentation reduction
* Hydration
* Acne improvement
* Skin tone change
* Texture improvement
* Other individual cosmetic outcomes
unless such claim is expressly stated and appropriately supported.
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6. INGREDIENTS AND ALLERGIES
Customers should carefully review the ingredient list before using any Sobagu product.
If you have known allergies, sensitivities or concerns about a particular ingredient, you should seek appropriate professional advice before use.
We recommend performing a patch test where appropriate, particularly when trying a new skincare product.
If significant irritation, discomfort or an unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.
Sobagu is not responsible for individual sensitivities or allergic reactions arising from ingredients that are properly disclosed and used according to the product instructions, except to the extent liability cannot legally be excluded.
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7. PRODUCT USE
Customers are responsible for:
* Reading the product label before use
* Following the recommended directions
* Following stated precautions
* Storing products as instructed
* Avoiding use beyond the stated purpose
* Keeping products away from children where required
* Discontinuing use if irritation or discomfort occurs
Do not use a product in a manner inconsistent with its intended purpose or instructions.
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8. PRODUCT AVAILABILITY
All products displayed on our Website are subject to availability.
We reserve the right to:
* Limit quantities
* Temporarily suspend a product
* Discontinue a product
* Limit purchases
* Refuse an order where reasonably necessary
If a product becomes unavailable after you place an order, we may contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.
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9. PRICES AND MRP
Prices displayed on the Website are shown in Indian Rupees (₹).
Product prices may include applicable taxes where required and may be displayed in accordance with applicable law.
The applicable price for your order will be the price displayed at the time of checkout, subject to correction of obvious pricing errors.
Example current MRPs may include:
* MoistBright Sunscreen — ₹649
* DailyGlow Face Wash — ₹499
* BrightShield Lip Balm — ₹599
These prices may change in the future.
The maximum retail price (MRP), selling price, applicable taxes and discounts will be displayed as applicable to the product and transaction.
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10. DISCOUNTS, COUPONS AND PROMOTIONS
From time to time, Sobagu may offer:
* Discount codes
* Promotional offers
* Combo offers
* Bundle pricing
* Limited-time offers
* First-order offers
* Prepaid offers
* Free-shipping offers
* Other promotional campaigns
Each offer may have its own terms, eligibility requirements and validity period.
Unless expressly stated otherwise:
* Promotional offers cannot be combined.
* A coupon may be used only once per eligible order/customer.
* Offers may have minimum order values.
* Offers may be limited to selected products.
* Offers may have expiry dates.
* Promotional discounts may not be exchangeable for cash.
Sobagu reserves the right to modify, suspend or withdraw a promotional offer where permitted by law.
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11. COMBO AND BUNDLE PRODUCTS
Sobagu may offer product combinations such as:
* Face Wash + Sunscreen
* Sunscreen + Lip Balm
* Face Wash + Lip Balm
* Face Wash + Sunscreen + Lip Balm
The products included in each combo and the applicable combo price will be displayed on the Website.
If a combo contains multiple individual products, the return, replacement and refund treatment may depend on the nature of the issue and applicable policy.
Customers should carefully check the products included in a combo before placing an order.
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12. PLACING AN ORDER
To place an order, you may be required to provide information such as:
* Name
* Phone number
* Email address
* Billing address
* Shipping address
* Payment information
* Other information required to process the order
You are responsible for ensuring that the information provided is accurate.
An incorrect phone number, address, PIN code or other information may result in delivery delays or failed delivery.
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13. ORDER ACCEPTANCE
Submitting an order through the Website constitutes a request to purchase the selected products.
Receipt of an order confirmation does not necessarily mean that Sobagu has accepted every aspect of the order in all circumstances.
We may cancel or refuse an order where reasonably necessary, including in situations involving:
* Product unavailability
* Incorrect pricing
* Suspected fraudulent activity
* Payment failure
* Duplicate orders
* Incorrect customer information
* Delivery limitations
* Website or technical errors
* Promotional misuse
* Other legitimate business or legal reasons
If we cancel an order after payment has been successfully received, an applicable refund will be processed in accordance with our Cancellation & Refund Policy and applicable law.
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14. PAYMENT
We may offer payment methods including, where available:
* Credit cards
* Debit cards
* UPI
* Net banking
* Wallets
* Cash on Delivery
* Other payment methods offered through our payment partners
Payment processing may be facilitated by third-party payment providers such as Cashfree Payments or other providers integrated with our Website.
You agree to provide valid payment information and confirm that you are authorised to use the selected payment method.
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15. CASH ON DELIVERY
Where Cash on Delivery (“COD”) is available, additional terms may apply.
We may use order verification measures such as:
* Phone verification
* OTP verification
* Confirmation calls
* WhatsApp/SMS confirmation
We reserve the right to restrict COD availability for certain customers, locations or orders where reasonably necessary to prevent fraud, excessive failed deliveries or misuse.
Repeated refusal of COD orders or repeated failed deliveries may result in COD being restricted or unavailable for future orders, subject to applicable law.
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16. FRAUD PREVENTION
We may use reasonable systems and procedures to identify potentially fraudulent or suspicious transactions.
We may cancel or hold an order for verification where there are reasonable grounds to suspect:
* Payment fraud
* Identity misuse
* Coupon abuse
* Multiple fraudulent accounts
* Unusual purchasing behaviour
* False customer information
* Other misuse of our Website
Where appropriate, we may request additional information to verify an order.
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17. SHIPPING AND DELIVERY
We aim to deliver orders to serviceable locations within India.
Delivery timelines displayed on the Website are estimates and may vary depending on:
* Delivery location
* Courier availability
* Weather
* Public holidays
* Logistics disruptions
* Natural events
* Government restrictions
* Incorrect address information
* Customer unavailability
* Other circumstances outside our reasonable control
For complete information, please refer to our Shipping & Delivery Policy.
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18. CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check:
* House/flat number
* Building name
* Street/locality
* City
* State
* PIN code
* Contact number
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or re-delivery charges may apply where legally permissible.
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19. ORDER CANCELLATION
Customers may request cancellation before an order is processed or shipped, subject to the order status.
Once an order has been processed or shipped, cancellation may no longer be possible.
For complete details, please refer to our Cancellation & Refund Policy.
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20. RETURNS, REPLACEMENTS AND REFUNDS
Because Sobagu sells skincare and personal-care products, returns of correctly delivered products may be restricted for hygiene and product-safety reasons.
Generally, we do not accept returns or exchanges for:
* Change of mind
* Incorrect product selection by the customer
* Products that have been opened or used
* Products that have been delivered correctly and are no longer wanted
However, if you receive a product that is:
* Damaged
* Defective
* Leaking
* Tampered with
* Incorrect
* Different from the product ordered
you should contact us within the period specified in our Cancellation & Refund Policy.
We may request:
* Order number
* Photographs
* Video evidence
* Packaging photographs
* Product photographs
* Other information reasonably necessary to investigate the issue
After verification, we may provide an appropriate remedy, including replacement or refund, as applicable.
Nothing in these Terms is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded.
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21. REFUND PROCESSING
Where a refund is approved, it may be processed through the original payment method or another legally permitted method.
The time required for the refund to appear in your account may depend on:
* Payment provider
* Bank
* Card issuer
* UPI provider
* Other financial institution
We are not responsible for delays caused solely by third-party financial institutions after we have initiated an approved refund.
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22. INTELLECTUAL PROPERTY
All content on the Website, unless otherwise stated, is owned by or licensed to SSP Consumers/Sobagu.
This may include:
* Sobagu name
* Logo
* Brand identity
* Product names
* Product photographs
* Graphics
* Videos
* Text
* Website design
* Product descriptions
* Marketing material
* Icons
* Illustrations
* Other original content
You may not reproduce, copy, modify, distribute, sell, publish, transmit or commercially exploit our content without prior written permission.
The Sobagu brand name, logo and other brand elements may be protected by applicable intellectual-property laws.
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23. TRADEMARKS AND BRAND MATERIAL
“Sobagu” and associated brand elements are used as identifiers of our business and products.
Nothing on the Website grants you a licence or right to use our trademarks, logos, product names or other intellectual property without our prior written permission.
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24. PROHIBITED USES
You agree not to use the Website for unlawful or prohibited purposes.
You must not:
* Violate applicable laws
* Attempt to gain unauthorised access to the Website
* Introduce malicious software
* Interfere with Website security
* Scrape or copy Website content for commercial purposes without permission
* Use automated systems to abuse the Website
* Create fraudulent orders
* Misuse discount codes
* Provide false information
* Impersonate another person
* Attempt payment fraud
* Abuse COD services
* Interfere with another customer’s use of the Website
* Reverse engineer Website functionality where prohibited by law
* Use the Website to distribute harmful or unlawful content
We may take appropriate action if we reasonably believe the Website is being misused.
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25. USER ACCOUNTS
If account creation is available, you are responsible for maintaining the confidentiality of your login credentials.
You should immediately notify us if you believe that your account has been accessed without authorisation.
You are responsible for activities conducted through your account, subject to applicable law.
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26. REVIEWS AND USER CONTENT
Customers may have the opportunity to submit reviews, ratings, photographs, videos or other content.
By submitting content, you represent that:
* The content is truthful to the best of your knowledge.
* You have the necessary rights to submit the content.
* The content does not violate another person’s rights.
* The content is not unlawful or defamatory.
* The content does not contain confidential information that should not be disclosed.
Where permitted by law, you grant SSP Consumers/Sobagu a non-exclusive, royalty-free licence to use submitted content for legitimate business, customer-service and marketing purposes.
We reserve the right to remove content that is unlawful, abusive, misleading, offensive, fraudulent or otherwise inappropriate.
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27. THIRD-PARTY LINKS AND SERVICES
The Website may contain links or integrations to third-party services.
These may include:
* Payment services
* Social media
* Shipping services
* Analytics services
* Advertising services
* Review platforms
* Other external services
Third-party services operate under their own terms and privacy policies.
Sobagu does not control third-party services and is not responsible for their independent terms, policies, availability or practices.
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28. ACCURACY OF INFORMATION
We aim to provide accurate information but do not guarantee that every Website page will always be:
* Complete
* Current
* Error-free
* Uninterrupted
* Available at all times
We may correct or update information when necessary.
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29. WEBSITE AVAILABILITY
We may temporarily suspend or restrict access to the Website for reasons including:
* Maintenance
* Updates
* Security
* Technical issues
* Server problems
* Emergency situations
* Business changes
We will make reasonable efforts to restore services when possible.
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30. LIMITATION OF LIABILITY
To the extent permitted by applicable law, SSP Consumers will not be responsible for indirect, incidental, special or consequential losses arising from the use of the Website or products.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms affects statutory consumer rights or remedies available to customers under applicable law.
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31. EVENTS BEYOND OUR CONTROL
We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include:
* Natural disasters
* Floods
* Earthquakes
* Fire
* Severe weather
* Epidemics or pandemics
* Government restrictions
* War
* Civil unrest
* Strikes
* Transportation disruption
* Courier disruption
* Internet or telecommunications failures
* Other events beyond our reasonable control
Where possible, we will take reasonable steps to minimise the impact.
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32. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless SSP Consumers, Sobagu and their relevant personnel from claims, losses, liabilities or expenses arising from your:
* Violation of these Terms
* Unlawful use of the Website
* Fraudulent activity
* Misuse of products
* Misuse of Website content
* Violation of another person’s rights
This provision will apply only to the extent permitted by applicable law.
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33. PRIVACY
Your use of the Website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, process, store and protect personal information.
You can access our Privacy Policy through the Website footer.
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34. CUSTOMER COMMUNICATION
By providing your contact information and placing an order, you agree that we may contact you regarding necessary transactional matters, including:
* Order confirmation
* Payment
* Delivery
* Shipping
* Cancellation
* Refund
* Customer support
* Account or security matters
Marketing communications will be handled in accordance with applicable law and our Privacy Policy.
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35. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Changes may be made due to:
* Changes in our business
* New products or services
* Changes to Website functionality
* Changes in applicable law
* Changes in operational processes
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the Website after changes are published will be subject to the updated Terms, to the extent permitted by applicable law.
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36. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue to remain in effect.
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37. NO WAIVER
If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce that provision in the future.
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38. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Shipping & Delivery Policy, Cancellation & Refund Policy and other policies expressly referenced on the Website, constitute the terms governing your use of our Website and purchase of our products, subject to applicable law.
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39. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to the Website, orders or these Terms shall be handled in accordance with applicable Indian law and applicable jurisdictional requirements.
Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable law.
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40. CUSTOMER SUPPORT
For questions regarding your order, products, Website or these Terms, please contact us.
Brand: Sobagu
Legal/Trade Name: SSP Consumers
Website: sobagu.com
Email: support@sobagu.com
Phone/WhatsApp: +91 90710 56859
Business Address:
SSP Consumers
CTS 1428, RS No. 107/1, PO No. 2
Chougalewadi Road, Near Lotus Hospital
Tilakwadi, Belagavi, Karnataka – 590006
India
Customer Support Hours:
11:00 AM – 6:00 PM
Monday to Saturday
41. IMPORTANT WEBSITE POLICIES
Before placing an order, customers are encouraged to review:
Privacy Policy
Explains how we handle personal information.
Shipping & Delivery Policy
Explains order processing, shipping and delivery.
Cancellation & Refund Policy
Explains cancellations, eligible returns, replacements and refunds.
These policies are available through the footer of our Website.
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42. ACKNOWLEDGEMENT
By using the Sobagu Website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, subject to your rights under applicable law.
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© 2026 SSP Consumers. All rights reserved.
Sobagu™ is a brand operated by SSP Consumers.